Privacy Statement (Website, Email, and Text Messaging)
Casa De Salud/House Of Health respects your privacy and is committed to protecting your personal information. The "Privacy Statement: Website" below applies to our Practice's website and governs our data collection and usage practices. By using this website, you consent to the data practices described in this Privacy Statement. The "Privacy Policy: Email and Text Messaging" below explains how we collect, use, and protect information related to our messaging campaigns in compliance with A2P 10DLC requirements and applicable regulations.
Privacy Statement: Website
Collection of Your Personal Information
This Practice collects personally identifiable information provided by you, such as your e-mail address, name, home or work address, or telephone number. This Practice also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests, and favorites. There is also information about your computer hardware and software that is automatically collected by this website. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of this website.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through public message boards, this information may be collected and used by others. This Practice encourages you to review the privacy statements of websites you choose to link to from this website so that you can understand how those websites collect, use, and share your information. This Practice is not responsible for the privacy statements or other content on any other websites.
Use of Your Personal Information
This Practice collects and uses your personal information to operate the website and deliver the services you have requested. This Practice also uses your personally identifiable information to inform you of other products or services available from this Practice and its affiliates. This Practice may also contact you via surveys to conduct research about your opinion of current services or potential new services that may be offered.
This Practice does not sell, rent, or lease its customer lists to third parties. This Practice may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services and are required to maintain the confidentiality of your information.
This Practice does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. This Practice will disclose your personal information, without notice, only if required to do so by law.
Use of Cookies
The website uses "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a webpage server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie.
Security of Your Personal Information
This Practice secures your personal information from unauthorized access, use, or disclosure. Personally identifiable information is secured on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through encryption, such as Secure Socket Layer (SSL) protocol.
Changes to This Statement
This Practice will occasionally update this Privacy Statement to reflect company and customer feedback. We encourage you to periodically review this Privacy Statement to stay informed about how your information is being protected.
Privacy Policy: Email and Text Messaging
Information We Collect
Opt-in Data: When you provide consent via our Consent for Email and Text Communication Form by ticking the opt-in boxes, we collect:
- Your name
- Your phone number and/or email address
- The method of opt-in (e.g., web form, SMS keyword)
Message Interactions: Details of your interactions with our messages, such as confirmations, HELP requests, and STOP requests.
Device and Usage Data: Non-personally identifiable information, such as device type, message delivery status, and message interaction frequency.
How We Use Your Information
We use your information to:
- Deliver messages you have opted in to receive, including appointment reminders, surveys, or other informational updates.
- Respond to HELP requests and provide support.
- Ensure compliance with STOP requests to cease further communications.
Note: Your information is never shared with third parties for marketing purposes.
Subscriber Consent and Disclosures
By opting in via our intake form, you agree to:
- Receive recurring messages related to the service(s) provided.
- Acknowledge that "Message and Data Rates May Apply."
- Access HELP instructions and STOP options.
- Be informed that message frequency may vary depending on the program you subscribe to.
- Confirm that you are at least 18 years old (or the age of majority in your jurisdiction) if the content is age-restricted.
The opt-in process includes:
- A clear description of the type of messages you will receive.
- Disclosure that message frequency may vary.
- References to our Privacy Policy and Terms & Conditions.
- Confirmation of age eligibility, where applicable.
Age Disclosure
For campaigns involving age-gated content, users must confirm they meet the required minimum age before subscribing. By opting in, you confirm that you:
- Are at least 18 years old (or the age of majority in your jurisdiction).
- Understand that age-restricted content will only be sent to eligible subscribers.
Message Frequency
The frequency of messages may vary depending on the service or program you have opted into. For example:
- Appointment Reminders: Typically 1–3 messages per appointment.
- Promotional Updates or Informational Messages: Up to 5 messages per month.
Specific frequency details will be disclosed at the time of opt-in. If you have further questions, reply "HELP" or contact our support team.
Opt-out Instructions
You may opt out at any time by replying "STOP" to any message. Upon opting out:
- You will receive a confirmation of your opt-out request.
- No further messages will be sent unless you re-opt-in.
HELP Requests
To request assistance, reply "HELP" to any message, or contact us:
- Email: support@casa-de-salud.com
- Phone: (213) 747-2626
Embedded Links and Phone Numbers
Messages may contain embedded links or phone numbers directing you to secure resources such as:
- Appointment confirmation pages
- Support contact information
All embedded links comply with security standards to protect your data.
Data Protection and Retention
We implement robust security measures to protect your data from unauthorized access or disclosure. Information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Compliance with A2P 10DLC Guidelines
Casa De Salud/House Of Health adheres to the following A2P 10DLC requirements:
- Subscriber Opt-in: Clear disclosure during intake, including brand name, frequency, and opt-out/HELP information.
- Subscriber Opt-out: STOP instructions and confirmation messages provided.
- HELP Information: Patients can text HELP or contact the office.
- Privacy Assurance: Opt-in data is never shared for marketing purposes.
- Sample Messages: Messages identify the brand and include opt-out instructions.
Contact Us
- Email: support@casa-de-salud.com
- Phone: (213) 747-2626
Terms and Conditions
You agree to receive informational messages (such as appointment reminders, account notifications, and other updates) from Casa De Salud/House Of Health. Message frequency varies depending on your interactions and service subscription. Standard message and data rates may apply.
For help, reply HELP to any message or email us at support@casa-de-salud.com. You can opt out at any time by replying STOP.
Effective Date: February 15, 2026
Last Updated: February 15, 2026